Senior Technical Support Engineer - Remote (UTC -3 max)

Technology, Remote

Senior Technical Support Engineer - Remote (UTC -3 max)

Technology, Remote

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.  Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector (almost 1000 multicultural staff, and counting!). Do you want to take a closer look at our projects and culture? Check it out!   

You will join a Disruptive, highly technological, international and fast-growing company. We are revolutionising the financial sector, that’s why Ebury has just received a £350 million investment from Banco Santander. Read more about it here If there’s something that you can do in Ebury, it is growing professionally: thanks to our Career Path and our collaborative and cross-working team, every day is a new adventure. Get ready to take your career to the next level!  

Are you ready to join us?

As a Senior Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. You will:

  • Act as a mentor for junior team members.
  • Want to be part of a close collaborative team.
  • Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built.
  • Verify and document bugs for tracking and escalation.
  • Incident management, including managing communication with stakeholders and coordinating with development teams.
  • Be an expert in Ebury’s products.
  • Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
  • Work with trusted vendors to solve service events.
  • Collaborate with other software development engineers on process enhancements and code reviews.

Candidate required skills

  • Experience providing L2/L3 support in a tech-driven business. 
  • Excellent communication skills in English.
  • Have proficient problem-solving skills and strong technical troubleshooting skills.
  • Software development experience with Python and Django.
  • Familiar with AWS Cloud and Linux administration.
  • Knowledge of money flows in a fintech environment.

Valuable extra skills:

  • Experience with Agile Methodologies and Continuous Integration.
  • Understand common frontend languages such as HTML, CSS, JavaScript, jQuery.
  • Use tooling to manipulate data  in PostgreSQL, MongoDB, ElasticSearch, Celery, Redis
  • Use Kibana, Grafana, Prometheus, Nagios, Sentry to identify service events
  • Salesforce Administration
  • Anything you think could be useful for us? Go for it!

More reasons to join us?

  • Work on remote-first teams, so you won’t miss out on water cooler conversations
  • You will work remotely, but you will never feel alone. Get introduced to others via Donuts 
  • Live wherever you want (preferred time zone: UTC +/-3 but we look for stability. At this point in time, we are not open to digital nomads).
  • Work autonomously as well as in a close-knit team.


Apply today to change the FinTech Industry