Associate Technical Support Engineer - Remote (UTC -3 max)

Technology, Remote

Associate Technical Support Engineer - Remote (UTC -3 max)

Technology, Remote

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. 
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector (almost 1000 multicultural staff, and counting!). Do you want to take a closer look at our projects and culture? Check it out!  
You will join a Disruptive, highly technological, international and fast-growing company. We are revolutionising the financial sector, that’s why Ebury has just received a £350 million investment from Banco Santander. Read more about it here! 
If there’s something that you can do in Ebury, it is growing professionally: thanks to our Career Path and our collaborative and cross-working team, every day is a new adventure. Get ready to take your career to the next level!   

Are you ready to join us?

As an Associate Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. You will:

  • Want to be part of a close collaborative team.
  • Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built.
  • Verify and document bugs for tracking and escalation.
  • Incident management, including managing communication with stakeholders and coordinating with development teams.
  • Be an expert in Ebury’s products.
  • Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
  • Work with trusted vendors to solve service events.
  • Collaborate with other software development engineers on process enhancements and code reviews.

Required skills:

  • Have an inquisitive mind.
  • Good English skills.
  • You are organised and know when to ask for help.
  • You will probably have an IT engineering based degree or similar.
  • You will have some knowledge of LINUX and MySQL.
  • You will have a knowledge of programming principles and how code repositories work.

Valuable extra skills

  • Understanding of  Agile Methodologies and Continuous Integration.
  • Understand common frontend languages such as HTML, CSS, JavaScript, jQuery.
  • Know about Kibana, Grafana, Prometheus, Nagios, to identify service events
  • Anything you think could be useful for us? Go for it!

More reasons to join us?

  • You will get experience providing L2/L3 support in a tech-driven business. 
  • Become proficient in problem-solving skills and strong technical troubleshooting skills.
  • You will get software development experience with Python and Django.
  • You will get to know AWS Cloud and Linux administration.
  • Build knowledge of money flows in a fintech environment.
  • Work on remote-first teams, so you won’t miss on water cooler conversations
  • You will work remotely, but you will never feel alone. Get introduced to others via Donuts
  • Live wherever you want (preferred time zone: UTC +/-3 but we look for stability. At this point in time, we are not open to digital nomads).
  • Work autonomously as well as in a close-knit team.


Apply today to change the FinTech Industry