Client Services Associate - MANDARIN SPEAKING

Sales, Hong Kong

Client Services Associate - MANDARIN SPEAKING

Sales, Hong Kong

Ebury is a Fintech success story, positioned among the fastest-growing international companies in its
sector.
Headquartered in London & with offices across the world, we empower businesses that want to trade and
transact internationally. We drive innovation through technology, providing businesses with the tools they
need to manage their international trade and support their growth, including import lending, currency and
risk products, and payment and collection facilities.
The talent of our 900+ multicultural driven staff, combined with our cutting edge technology, tailored
product range, and exceptional customer service has enabled us to double in size year after year. Today
we have 24 offices globally, with exciting plans to double our workforce in 2020. Through our tremendous
growth, we maintain a vibrant and enjoyable company culture.

Responsibilities

● You will manage and serve the relationship of existing clients’ suppliers or buyers in mainland
China alongside an experienced team, from referred calling to advise them to trade in RMB.
Specifically, you will:
● Engage with the trading partners of Ebury’s clients in China, to help them understand the
feasibility and benefit of trading in RMB.
● Liaising with dealers and sales team to solve potential issues of the RMB switching process.
● Gain an in depth understanding of the latest relevant policies regarding international trading, RMB
internationalisation etc. and share with other offices.
● Build and maintain strong relationships with trading partners in China of Ebury clients in the West.

Skills

● Native Mandarin speaker, Cantonese is a plus
● Sales/Customer service experience preferred
● Excellent communication skills and articulation over the phone
● Demonstrable commercial experience, particularly in teleservices
● Interest in and basic knowledge of finance
● Research ability is a plus
● Commercial acumen, ambition

Education

● Degree level education
● We welcome school leaver applicants who can demonstrate an interest in the financial services
and sales

Interested?

Apply today to change the FinTech Industry