Mass Payments Support / Client Services Executive
Location - High Wycombe
Working as part of the Mass Payments team from our office in High Wycombe, we are looking for someone with some experience in an office environment, who is ambitious, bright and enthusiastic to grow in the finance sector.
This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression. The Client Services Executive will act as an Account Manager and be a point of contact for all major corporate clients, providing daily operational and trading assistance. You’ll have a combination of client facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our key corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the primary revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer facing level.
A passionate individual with a strong interest in client servicing
Strives in high pressure/pace environment and managing workload around tight time constraints
Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
Interest in currency markets helpful
Experience with Microsoft suite (particularly excel)
Playing a key part of our busy front line support desk and call handling functions
Answering client daily banking enquiries
Payment queries – investigating payment issues/ liaising internally for banking updates/confirmations and accurately conveying updates to clients
Assist clients in all stages of relationship from early-stage integration/onboarding through to daily trade booking/support
Presentations and live client demos/training as necessary
Relationship management/client service by keeping the ‘client experience’ a priority – demonstrable customer service awareness/experience.
What we can offer you:
A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
A clear path for progression, mapped out by your individual goals and personal objectives.
The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.
The opportunity to service and develop your own book of clients.
A support structure which will drive you to succeed in your next goal.
Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.