Senior Operations Analyst - (Mass Payments) - High Wycombe
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional procedures.
Founded in 2009, we are now positioned among the fastest-growing companies in the sector. Headquartered in London, we have more than 1000 staff covering over 50 nationalities (and counting!) working across more than 27 offices worldwide and serving more than 45,000 clients every day.
Hard work pays off: Ebury has just received a £350 million investment from Banco Santander and has won over 20 internationally recognised awards such as the Growing Business of the Year 2019: Larger Company (Turnover £50m+) and Financial Times: 1000 Europe's Fastest-Growing Companies (which we have been awarded twice: 2017 and 2019!).
In September 2021, Ebury was named one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced Fintech sector.
● Monitoring client balances and credit conditions
● Managing all daily incoming and outgoing payments under strict cut off times.
● Reconciling inbound and outbound payments
● Payment and banking queries – investigating payment issues, liaising internally for banking updates and accurately conveying updates to other departments
● Covering of foreign exchange positions
● Delivering exotic currency payments.
● Managing internal balances including executing daily cash sweeps
● Investigating unallocated and/or non-received funds
● Supporting other internal teams in resolving client account discrepancies
● Regular reporting to senior management regarding transactional activity on company accounts in country (intra-company transfers)
● Working with key functions within the business when new systems and capabilities are introduced
● Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
● Adhere to all internal policies, processes and procedures
● Participating on Ad-Hoc projects to maintain and improve the business growth.
● Developing and maintaining knowledge of processes to ensure consistent competency and KPIs are met
● Managing caseload throughout the end to end process in a timely manner
● Monitoring own performance to ensure personal targets standards are met
● Being effective in finding data and building MI reports from a number of internal and external sources
● Working flexibly in a high performing team to ensure team goals as well as personal deliverables are achieved
● Be willing to share knowledge and experience constructively as a team player
● Mentoring new members of the team
● Working closely with Supervisors and Managers in Projects.
● Implementing and maintaining Operational processes.
● Payments experience with knowledge of different payment methods (SWIFT, SEPA, CHAPS, FP’s, ACH, etc) more than 1 year in the last 2 years.
● Be willing to work in an office environment.
● Experience working under cut offs.
● Articulate in both written and verbal communication
● Working successfully in a target driven operational environment
● Ability to manage performance and targets in a fast paced, pressured environment
● The list of duties and responsibilities may include others, as required by the company from time to time in the performance of your role.
● Understanding of FX products, including spot, fixed forward, window forward and non-deliverable forward
● Any offer of employment is subject to the receipt of satisfactory
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.