Regional KYC Team Leader (Onboarding)

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional procedures. 

Founded in 2009, we are now positioned among the fastest-growing companies in the sector. Headquartered in London, we have more than 1000 staff covering over 50 nationalities (and counting!) working across more than 27 offices worldwide and serving more than 45,000 clients every day. 

Hard work pays off: Ebury has just received a £350 million investment from Banco Santander and has won over 20 internationally recognised awards such as the Growing Business of the Year 2019: Larger Company (Turnover £50m+) and Financial Times: 1000 Europe's Fastest-Growing Companies (which we have been awarded twice: 2017 and 2019!).

In September 2021, Ebury was named one of the top 15 European Fintechs to work for by Glassdoor and AltFi.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced Fintech sector.


  • Safeguarding Ebury, our existing Clients and prospective Client relationships from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
    Manage a regional team of onboarding KYC analysts in Poland, Czech Republic and Romania within our Financial Crime Operations department
  • Drive performance against targets within the centre and the wider Eastern European region, including management of local staff across the locations
    Ensure the teams meet their productivity targets in relation to new client onboarding
  • Achieve individual and collective quality targets (QC & QA) for onboarding in line with Ebury’s regulatory requirements
  • Management and oversight of team workload, including ensuring quality standards are upheld, SLAs are met, and tasks are prioritised appropriately
    Support in the preparation of internal and external audits and regulatory exams/audits where required
  • Assist with ad-hoc projects within the department and wider business
    Drive process improvements and work with the local Compliance team to introduce regional dispensations
  • Act as the first point of escalation within the team for queries and/or to resolve issues
  • Ensuring that knowledge of team members is up-to-date and appropriate for the tasks being undertaken, plus identifying training needs and addressing these as appropriate
  • Monitor team and individual performance
  • Support in the creation and delivery of induction and ongoing training for staff, both within own team and within the wider business
  • Coaching and mentoring team members as part of learning and development
  • Leading and motivating team members to fulfil their potential and perform to their highest ability
  • Performance assessment of team members
  • Supporting daily/weekly/monthly routines within the wider team/department
  • Participating in recruitment processes, including initial candidate selection and interviews
  • Work closely with other Supervisors to share knowledge and ensure consistent training and messages are being transmitted, as well as to ensure the wider team is functioning as effectively and efficiently as possible
  • Use critical thinking to provide efficient solutions to problems impacting the wider team, which take into account scalability, efficiency, service and risk
  • Contribute to the improvement of processes by providing ideas and feedback that strike a balance between efficiency and risk
  • Build and maintain strong relationships with other departments (AML and
  • Sanctions, Compliance, Sales, Development etc.)Uphold, transmit and reinforce company and departmental values
  • Engage directly with clients to support them through the initial and ongoing customer due diligence process on email and phone


  • Management experience
  • A deep understanding of KYC/CDD/EDD processes and requirements, including the regulatory basis for these. Knowledge of multiple jurisdictions, is an advantage
  • Able to operate effectively within a fast-paced and high-pressure environment
  • Proactive and highly organised, able to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed, in line with business requirements
  • Analytical and problem-solving mindset, with the ability to find solutions to problems that are appropriate to the scale of the challenge and take into account impact at a company level
  • Good grasp of the concept of continuous improvement
  • Excellent communication skills, both written and verbal
  • Empathetic, with good interpersonal skills
  • Passionate about people, with a drive to support the learning and development of team members
  • Curious and engaged, proactively seeks new information to expand own knowledge and skills
  • Comfortable working in a high-change environment, with the ability to rapidly adapt to changing products, processes and procedures
  • Motivated and driven, with a strong desire to make Ebury a success

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Or, know someone who would be a perfect fit? Let them know!


Królewska 18
00-103 Warszawa Directions

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