Product Manager - Onboarding conversion & experience

Product, London

Product Manager - Onboarding conversion & experience

Product, London

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Ebury provides businesses that trade internationally with the tools they need to grow their business, including currency and risk products,  lending,  cross-border payments and collection facilities.

The talent of our 750+ multicultural staff, combined with our cutting edge technology, tailored product range, and exceptional customer service has enabled us to double in size year after year. Today we have 21 offices across the world, with even more exciting expansion plans to come.

Even through our tremendous growth, we maintain a vibrant and enjoyable company culture, and those who excel in our highly meritocratic and fast-paced environment will be generously rewarded.

Are you ready to disrupt financial services?

ROLE AND RESPONSIBILITIES:

  • Drive increased customer conversion along the onboarding process
  • Gather insights from customer feedback and analytics on the client journey
  • Define the vision, goals, KPIs and improvement initiatives across front-end, back-end, marketing and operations
  • Act as an agile Product Owner and lead tech delivery of the online application forms 
  • Work collaboratively with sales, operations, tech, compliance/kyc, marketing and other product managers to drive change

REQUIRED EXPERIENCE

  • 3+ years of experience looking at conversion for a B2B company
  • Successfully identified and turned into reality new product features
  • Experience with marketing automation tools, websites and online products
  • Experience working with operation teams
  • Strong understanding of software development including Agile
  • Strong commercial acumen and customer focus

BENEFICIAL EXPERIENCE

  • Experience in the financial sector. FX, lending or payments preferred
  • Understanding of KYC requirements for financial regulated company
  • Experience with Salesforce, Hubspot and/or Avoka

Interested?

Apply today to change the FinTech Industry