Service Desk Administrator

Technology, London

Service Desk Administrator

Technology, London

The Department
The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from setting up an email account to system diagnostics and cloud based technology administration, plus enhancing and developing the IT provision extended within the business.

The Position
The post holder will provide effective IT assistance across all aspects of the business and will provide backup and support to the Service Desk team of engineers and Head of Infrastructure. You will be responsible for supporting and maintaining the user account infrastructure, licenses, asset inventory, desktop operating systems and cloud telephony solutions, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects, activities and cloud based infrastructure. There may be an element of travel involved in the role.


  • Processing starter and leaver requests in accordance with Tech & HR requirements and procedures
  • Hardware procurement and PC configuration
  • Asset and license management
  • Documentation and knowledge base formation / administration
  • Call recording management and administration Completing internal user moves
  • Providing training to end users
  • Undertaking small to medium-sized IT projects
  • Provide assistance and support to colleagues in IT-related matters
  • Ensure that a high level of customer service and support is provided to all internal and external customers at all times


  • Understanding of the Windows and/or Mac, Chrome or Linux operating systems
  • Knowledge of Google applications such as Gmail, Drive, Docs, Sheets & Slides
  • Basic understanding of Internet and cloud technologies


  • Problem solver
  • Creative
  • Motivated
  • Fun, outgoing and sociable
  • Likes to stay up to date with new technologies and processes
  • Desire to get into the tech environment and make a difference


Apply today to change the FinTech Industry