Desktop Support Engineer

Technology, Malaga

Desktop Support Engineer

Technology, Malaga

The Department

The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The Position

The post holder will provide effective IT assistance across all aspects of the business and will provide backup and support to the Global Head of Infrastructure. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects, activities and cloud based infrastructure. There is an expected regular amount of traveling to remote offices, sometimes at short notice.

Reporting to
This role reports directly to the Global Head of Infrastructure

Duties/Areas of Responsibility

  • Escalate issues to the Global Head of Infrastructure where necessary
  • Diagnose and resolve technical issues on Windows PC’s, Mac’s & Chrome OS devices
  • Provide local and remote desktop support to 700+ users in 18 Global offices
  • Setting up and configuring new laptops and desktops
  • Assisting with on/offboarding process in accordance with HR requirements and procedures
  • Provide IT-based training to internal end users
  • Completing internal user moves
  • Creating purchase requisitions for IT hardware/software
  • Undertake small to medium-sized IT projects as instructed to

The position will involve the following areas of responsibility:

  • Escalate issues to the Global Head of Infrastructure where necessary
  • Diagnose and resolve technical issues on Windows PC’s, Mac’s & Chrome OS devices
  • Provide local and remote desktop support to 700+ users in 18 Global offices
  • Setting up and configuring new laptops and desktops
  • Assisting with on/offboarding process in accordance with HR requirements and procedures
  • Provide IT-based training to internal end users
  • Completing internal user moves
  • Creating purchase requisitions for IT hardware/software
  • Undertake small to medium-sized IT projects as instructed to

Other

  • Prepare documentation where appropriate
  • Provide assistance and support to colleagues in IT-related matters
  • Ensure that a high level of customer service and support is provided to all internal and external customers at all times

Required experience

  • Good level of understanding of the Windows OS
  • Good level of understanding of networking technologies such as TCP/IP, DNS etc
  • Google’s G Suite of products
  • VoIP technologies
  • MS Office suite of products

Desirable experience

  • Salesforce
  • Meraki
  • Linux, Mac OS X and Chrome OS

Interested?

Apply today to change the FinTech Industry